F.A.Q.

As of March 8th 2019, we will no longer support the older versions of our app, so be sure to upgrade to version 3.60 or newer on an Android version 5 or newer. The old version will cease to function so all users must update ASAP.

To get the most opportunities to earn, make sure you are on Android version 5 or newer. Most of our sponsors and ad partners only support Android version 5 and newer so you will be missing out on most of the Points.

Great! You installed the app and are ready to start earning. If you heard about our app through an ad, be sure to use the promo code in the ad to get your bonus. If a friend told you about us ask them for their referral code, they will get a bonus every month.

You get to chose how you earn Points buy swiping left or right and playing our games.

SWIPE RIGHT: you win points when you match numbers.

SWIPE LEFT: you earn points by watching ads, doing surveys or winning Split The Pot games.

You can SWAP your Points for $$$. Simply go to the app menu and tap Swaps then choose the swap rate and time frame that works best for you. The swap rates are determined by the marketplace supply and demand, in other words, you and your fellow app users.

When you want to use your $$$ go to Send & Spend in the app menu and choose how you want your $$$. You can receive a check, Amazon gift card, Visa or MasterCard.

Yes, the app will display both your Points and $ amounts. You can also see past and pending pending transactions by going to the app menu.

Yes and yes.

No.

Android app: From your mobile device, simply launch the Google Play app, and search for "CellNUVO". You can also go to this link: CellNUVO on Google Play Store

That depends on whether you access the app while using the cellular network or on Wi-Fi. If you use the app while you're on a cellular data connection, then any data received by the app will be counted towards your plan limit (if you have one). However, since Wi-Fi data is not counted toward your monthly data usage, there are no additional data usage charges to use the CellNUVO app while connected to a Wi-Fi network.

You should use Wi-Fi as much as possible when using the app.

All data retrieved from the app is sent using a secured connection between the app and CellNUVO's servers.

If you experience any trouble while using the CellNUVO app, please email our support team: support@cellnuvo.com. Be sure to include important details such as the type of phone you're using, Android or iOS version, and any information to help us reproduce, troubleshoot and solve the problem you're experiencing.

When you first access the CellNUVO app, you'll be asked to enter your email and referral code. Simply enter your email and a referral code(if you do not have one, you can use the code word: FREE). We will then email you a password to the email address you provided. We suggest checking your email from another device to get your secure password. If you hard close the CellNUVO app before entering your password, you will need to start the registration process again.

You can swap your Points for $$$. Then do what you normally do with $$$, have fun, buy something, pay bills or save them. If you receive $600 or more in any year you will need to provide your personal info (for the tax man).

Yes! If you send your friends your referral code you will automatically earn 10% of all the Points they earn each month.

No, you can refer as many friends as you like and you will receive 10% as long as they continue to earn Points. However we have the right to shut down and exclude anyone who we feel is abusing the program and they will not receive the Points.

SWIPE LEFT: you play Split-The-Pot. There are three separate Split-The-Pot games but you will start with the daily Split-The-Pot, after you complete your 20 entries for the daily Split-The-Pot, you will automatically enter the Weekly Split-The-Pot, once you earn your 20 daily entries, you will then begin the monthly Split-The-Pot, where you have unlimited entries.

To play and get entries just swipe left. Each day a winner will be drawn and notified that they won the Daily Split-The-Pot. Whoever wins the Split-The-Pot will win half the respective pot, the other half of the pot will roll over to the next game. The more users who enter the larger the pot!

SWIPE RIGHT: you play the Number-Match-All game. You will automatically join the current active game which will be displayed on your screen. When you swipe right you will randomly receive a Lucky Number if it matches a number in the current game grid you win a Number-Match-Bonus and be one step closer to winning the Match-All pot. If the Lucky Number does not match simply swipe right and you will get another Lucky Number, keep going until all the numbers are matched.

You are playing the same game at the same time as our other great customers. Every game continues until someone matches all numbers in the grid and then a new game starts with a new grid. If you match all numbers you win the entire Match-All Pot!

Awesome! You won the daily Split-The-Pot.

You will receive an email from Cellnuvo.com indicating that you won. The Points will not be awarded to you and added to your balance until you claim your prize.

To claim your prize, go on your favorite social media site and post about your big win. Remember, the more people who play the bigger the jackpots will be. Alternatively, you can go to the Google Play Store and leave a review of the CellNUVO app, letting others know you won.

Then email a link or screenshot of your post or the details of your review to: support@cellnuvo.com. We will confirm and then transfer the jackpot to your account.

We have instituted this prize-claiming process primarily to provide complete transparency for all users who participate in the daily Split-The-Pot. Additionally, we want more users participating, so the more people who know about it, the bigger the prize becomes.