When you join CellNUVO you are given 18,000 silver on the Flex monthly plan and 3000 on the Infinite plan. When you make or receive a call, send or receive a text message or use data over the cellular network your silver balance is reduced accordingly.
1 text = -3 silver, 1 minute of talk time = -20 silver, 1 MB of data = -20 silver.
Tip: Be sure to connect to wifi when possible as this will preserve your silver.
Earning Infinite silver is super easy and takes just a few seconds.
1 Ad = 5 to 100 Silver credits, 1 Quick Questionnaire = 5 to 100 Silver Credits, 1 Activity Award = 100 to 1,000 Silver Credits, 1 Completed Survey = 100 to 5,000 Silver Credits.
Yes. With the Infinite plan there are NO service costs and you do not pay for service. With the Flex plan you can choose to pay or earn free service, it is up to you.
You can use our service for a full year (never paying for service on the Infinite plan) and then if you are not 100% happy we will refund 100% of the activation cost.
Select PayPal Credit as your payment choice during checkout. You'll be asked to provide your date of birth and the last 4 digits of your Social Security number, and then to agree to the terms and conditions to apply for a PayPal Credit account. You'll know within seconds if you are approved.
You have the option to make no payments for 6 months on qualifying purchases. You will receive monthly statements and can make payments at any time. As long as you pay in full by the expiration date, you will not be billed interest for that purchase. If you do not pay in full, interest will be calculated from the posting date (which is usually within a few days after the purchase date and is 19.99% or the then current PayPal Credit rate) and will be billed to your account. Pay your balance due from either your PayPal balance or your bank account.
No, not as long as you have at least 5000 credits. Many subscribers only pay the $19 dollars for the first month and never again. You decide, earn free credits or pay for your service, the choice is yours.
No. If you are on the Infinite plan we do not automatically charge your card.
On the flex plan, we will not automatically charge your card if you have 18,000 silver (or more).
Yes and yes. CellNUVO is different than most cell phone companies and we want you to earn more minutes, texts and data by participating in our surveys and interacting with our sponsors. You keep what you earn and use those minutes, texts and data whenever you want.
If you are running low on silver for texts, minutes or data you will be notified with an opportunity to give an additional opinion or watch a few seconds of video, etc. to earn more, or you can pay any time to top up with no interruption.
No, however the more information you provide over time the more personalized the surveys and advertisements become.
Our service plans are sponsored by brands that value you as a customer and appreciate your feedback.
While it is hard to judge just how much 1 MB will provide, here are a few examples of just how large one megabyte is:
|Activity||# of MB|
|Checking 50 emails||1|
|Posting 3 pictures on social media||3.1|
|One hour of streaming music||25|
It depends. We try to send you ads when you are connected to free bandwidth so it does not use any of your credits. However, if you choose to watch advertisements without a suitable free connection, you will use up credits. Even so, you will still earn more credits than are used to watch an advertisement.
We’re working on that but for now you may be able to use an international calling card. Also, you can receive calls as long as you are in an area covered by the Nationwide Sprint PCS Network.
Yes, you can reach directory assistance by dialing 411. The cost is $1.50 per call (or credit equivalent) plus airtime. You can also choose to have the listing sent to you as a text message at our standard text messaging rates. Most of our subscribers find it easier and cheaper to “Google it”.
After you use CellNUVO to make a call we give you the opportunity to receive more credits, so our service actually pays you to use it. Who else can claim that?
Yes, the app will inform you how many silver you have used, how many you have left, as well as what our recommendation is for you based on prior history.
CellNUVO's plan is month to month. There is no fixed term and there are no early termination fees.
We’ve made it simple for you to join CellNUVO. You can either purchase a phone from us or use an eligible device you already own (Apple iPhones using iOS7 or newer / Android Phones using Android 2.3 (Gingerbread) or newer). Then, select the plan and head to our secure checkout. To keep your existing number simply provide your old account information, we’ll contact your previous carrier to complete the sign-up process.
A 4G data network provides high-speed mobile internet access for your phone, tablet, laptop and other wireless devices, many times faster than 2G and 3G. On CellNUVO’s high-speed, 4G LTE data network you can download, stream, chat, tweet and email at lightening speed, while on the go.
Our network covers 250 million Americans with 4G LTE and 125 Million on 4G Super LTE. You can check you location on our coverage map here.
Roaming is available and can be activated at no cost. Roaming is inactive by default so customers do not accidentally or unknowing roam and consume credits at a higher rate. To activate roaming on your line, simply email firstname.lastname@example.org with your account/user name and the telephone number you would to roam. Please be aware that roaming will consume credits at a higher rate than when on the CellNUVO network and will vary based on your particular usage.
We want to provide you with the best service possible, of course, so CellNUVO’s mobile services are provided on the Nationwide Sprint PCS Network and on a Nationwide GSM Network. Under our arrangement, you have access to service anywhere on the Nationwide Sprint PCS Network reaching more than 250 million people or on a Nationwide GSM Network. Although Sprint and GSM Networks provide CellNUVO subscribers access to their wireless network and wireless services, CellNUVO is responsible to our customers for your service, so please call us, with any questions or comments about your cellphone service that you may have. Sprint is a trademark of Sprint.
We offer both new and several CellNUVO Certified Refurbished handsets for some of our phone models. They are in ‘like new’ condition and priced lower than our brand new versions; they’re perfect for price-conscious, eco-friendly customers!
Visit our phones section to see a full listing.
Smartphones from nearly every manufacturer will work on our network as long as they meet our operating system requirements. If you have a compatible phone, all you need to do is provide some information so we can validate and/or purchase a CellNUVO SIM kit for LTE capable handsets at a cost of $4.95.
Phones with the following features will work with CellNUVO:
A SIM card is a necessary component for certain types of service including 4G/LTE. The SIM card comes in different sizes based on the type of handset you are using and costs $4.95 (which is waived if you buy a phone from us).
Activating a CellNUVO account is easy, using the phone you already have or one of the many latest models we offer.
Visit CellNUVO.com to purchase a CellNUVO SIM kit and/or CellNUVO phone. If you have an existing phone number that you wish to transfer into CellNUVO, just let us know when you activate your account. Have your previous service provider's account number handy to ensure successful transfer of your existing phone number.
Before activating, have the following nearby:
Activating an Account Online
To activate a CellNUVO account online, follow these steps:
You can transfer your existing phone number to your CellNUVO account, either when you activate your service or as part of a mobile number change. Just let us know and we'll get you set up.
Original Service Provider Information
You'll need to have the following information from your original service provider in order to transfer your number:
Not all numbers can be transferred. Below are examples of numbers that are not eligible for transfer:
You will be asked for necessary information to initiate the number transfer process after you have checked out. Please complete the forms in their entirety before submitting. Once the process has been initiated, if there are any issues you will be notified via the e-mail address you have on file. Your number will remain working with your original provider until the process is complete so there should be no gap in service.
How long will it take to transfer my old phone number to my new CellNUVO phone?
We’ll move your number to CellNUVO as fast as possible. Right now, moving a wireless phone number to CellNUVO can take up to three days, while moving a landline number can take a little longer. The actual time to move a number relies on other factors such as your previous provider release and the accuracy of information. Make sure you provide your account information exactly as it appears on your invoice or online account with your previous provider. Once your number is ready to use on our network, we will text you to let you know you’re good to go. Don’t want to wait for your old number? You can always get a new CellNUVO number almost instantly.
When you transfer your service to CellNUVO, you will experience a period of dual service, which typically lasts no longer than 24 hours. You will need your service with your original service provider during this time, so do not cancel it.
Both your old and new phones will be partially active, allowing you to make outgoing phone calls on both but only receive incoming calls on one; therefore, carry both handsets until you receive a text message stating the number transfer is complete. If you dial 911 during this time, tell the operator your exact location in case of a dropped call. You will not have access to voicemail on either phone and must reset it once the number transfer is complete. When the transfer of your phone number is complete and your CellNUVO account is active, you will receive a text message welcoming you to CellNUVO.
Just call CellNUVO Customer Care immediately and we'll suspend your account. You are not responsible for charges incurred after you notify us. However, you will be responsible for charges incurred before you notify us, so please notify us as quickly as possible. Please reference the CellNUVO Terms of Service or contact CellNUVO Customer Care for further information. And don’t forget that many of CellNUVO’s phones have a GPS locator that you can use to try to locate your phone.
It's easy! Simply press and hold the "1" key. Then follow the directions that the system will give you to create a password, record your greeting and record your name.
The CellNUVO app will activate your phone on our network and is required to keep the service active. It also displays how many credits you have, how many you have used and how many you will need to keep your service free of further charges. The app will also give you the opportunity to earn more credits and to pause sponsored messages and credits if you wish. Alternatively it will allow you to buy more credits if you prefer.
If you bought selected a CellNUVO phone from the website it probably was shipped to you with the CellNUVO app pre-loaded. All you have to do is be connected to WiFi, select the CellNUVO app and follow the easy set-up instructions.
If you brought your own phone you can download the CellNUVO app. Downloading and installing the CellNUVO app is easy!
When you first access the CellNUVO app, you'll be asked to login. Login with your CellNUVO account credentials you set up when you requested service on the CellNUVO web site.
That depends on whether you access the app while using the cellular network or on Wi-Fi. If you use the app while you're on a cellular data connection, then any data received by the app will be counted. However, since Wi-Fi data is not counted toward your monthly data usage, there are no additional data usage charges to use the CellNUVO app while connected to a Wi-Fi network.
All data retrieved from the app is sent using a secured connection between the app and CellNUVO's servers.
If you experience any trouble while using the CellNUVO app, please tell us. Be sure to include important details such as the type of phone you're using, Android or iOS version, and any information to help us reproduce, troubleshoot and solve the problem you're experiencing.
Our Infinite plan requires no payment. Our Flex plan is due monthly and is entirely automated. You just make sure you have a valid Visa, MasterCard, American Express or Discover card on file and we will automatically process your payment every month within three days of your billing date. Credits will also be added to your account at any time during the month that you drop below a minimum threshold of less than 500 credits. Adding funds to your account during the month will not change your monthly bill cycle date.
We accept Visa, MasterCard, American Express, and Discover
Your billing date is the date when your device and service are activated. If you port a number, your billing cycle begins on the day that your port completes. For example, if you are activated on the 18th of a month, your pay period will always be from the 18th to the 17th. Even if you top up on the 28th of the month your bill cycle will still be from the 18th to the 17th.
CellNUVO's service is entirely online so we do not send bills out by mail. You can view your usage any time throughout the month by logging into your account. If you need a hard copy you can print a PDF version of your bill from the account summary section of your account online.
CellNUVO service is a pay-in-advance service so you will be charged 2-3 days before the end of your billing cycle unless you have earned enough credits for your next month’s service. We will send you a text and/or e-mail when we have charged the payment method you have on file.
We designed our bill to be easy to read and we think you’ll find it very intuitive but let us know if you have questions. Your bill includes:
You can print your bill directly from the CellNUVO.com website. First, locate the bill you wish to print and click on it. Click on the PDF at the top of the bill and then select Print from the dialog box.
We are obligated to collect various taxes and regulatory fees on behalf of federal, state and local governments. It varies depending on where you live and it can change from time to time. Displayed on your statement, you'll get an itemized account of all of these fees and taxes. We don't add or hide anything that isn't truly required in this charge. For more information see the section below called “Taxes and Regulatory Fees” or contact CellNUVO Customer Care at help@Cellnuvo.com.
To cancel or suspend your CellNUVO account please contact CellNUVO Customer Care at help@Cellnuvo.com.
What you'll see in the taxes and fees section of your bill is what we're required to remit on behalf of our customers and nothing more. Taxes and fees will vary widely from state to state and sometimes county to county. The following is a break down of the line items that will come up on most bills.
Most states and localities collect a flat rate on a per line basis for E911 services that ranges from about $0.50 - $3.00. If you see a second tax line item for E911 on your bill then you may live in an area where a further tax is levied on that flat rate fee. There may be variations in that flat rate within a state and certain jurisdictions levy other local emergency services fees. Where the tax is not a flat rate, states levy it on a percentage basis.
These fees help to cover the cost of the of the FCC's enforcement and policy-making work and all wireless providers are required to remit these funds.
All carriers are required to remit this fee. In addition to the federal fee, some states also levy a USF fee.
States and local governments levy a range of taxes and fees such as:
Some states and local governments levy taxes and fees relating to specific public works or programs.
We don't add any taxes and fees over and above the ones levied by federal, state and local government.
Although CellNUVO doesn’t have physical stores, we provide mobile services using the physical infrastructure of our network providers in your state and thus we are required to collect taxes on online purchases based on your billing address.
You can use our Contact page and email us directly or call us at the number provided.