Last updated 06/01/2015
When you open an account with Nuvo, we give you the ability to receive offers from companies we think may interest you (by accepting our terms and using our service you are "opting in" to receive these particular offers). Company offers may include but are not limited to advertising, promotions, surveys, music, messages, email and/or other communications. When you participate in any of these offers you may earn credits, which will be applied, to your account. You can “opt out” and stop these offers by simply selecting the “Pause” feature in your account settings.
Certain information about the communications services you obtain from us is protected under federal law from unauthorized use and disclosure, including: (1) information about the quantity, technical configuration, type, destination, location and amount of use of your communications services and (2) information contained on your bill concerning your communications services. This information is known as “Customer Proprietary Network Information” or “CPNI.” Examples of CPNI include the phone numbers that you call, the length of phone calls, and communications services you purchase. CPNI does not include your name, address or phone number or aggregated information not specific to a single customer. CPNI also does not include information about non-telecommunications services, such as Internet access.
This policy does not apply to the practices of companies that Nuvo does not own or control, or to people Nuvo does not employ or manage. However, when Nuvo uses companies, agents, contractors or other third parties to perform services on its behalf, Nuvo requires that they protect CPNI and personally identifiable information consistent with this policy.
Information We Collect
Nuvo collects personally identifiable information and CPNI when customers register with Nuvo, when customers use Nuvo products or services, when customers visit Nuvo Web pages or the Web pages of certain Nuvo partners and when customers choose to enter promotions or sweepstakes or participate in a survey.
Customers may also provide information in response to surveys, advertisements, promotions, contests and other messages conducted by Nuvo and its partners either online or offline. If this information is connected directly to your personally identifiable information, it is personally identifiable information under this policy. In addition, customers may provide Nuvo with personal information when they interact with us. For example, customers may provide such information when requesting or using Nuvo customer service.
In order to better personalize your service and to provide you offers tailored to your needs, Nuvo also collects information about customer transactions with us and with some of our business partners.
Collection of GPS
Most Nuvo devices have the ability to collect and store GPS location data, include time-stamped GPS data capable of identifying the location of the device at various times. You understand that this data may be disclosed to the account holder for the device or to other third parties who wish to provide you with promotions, surveys or other offers. You may turn off or opt out of GPS location data at any time by accessing the settings on your device. Turning off GPS may harm your ability to earn credits.
Use of Information
Nuvo may also use personal information to make offers for customized services, promotions and content offerings.
Nuvo also uses and processes customer data to better understand our customers through the analysis of aggregate data related to those customers and their use of the Nuvo service.
Information Sharing and Disclosure
We may share information related to a Nuvo account with the account holder, even if the account holder and actual account user are different. This may include sharing information about usage of a particular device, like a mobile phone, with the person or entity that holds the Nuvo account related to that device.
We may share information with companies that work on behalf of Nuvo to provide a product or service that has been requested. We share this information only when it is required to deliver the service in question, and any company working with Nuvo to deliver such a service does not have a right to use the information we provide to them beyond what is necessary to assist us in delivering that product or service.
You may elect to participate in Nuvo-sponsored contests, giveaways, sweepstakes or other promotions and product or service opportunities that Nuvo may sponsor. If Nuvo should use third parties to deliver these promotions, Nuvo will share only the information required to allow them to do their job and will not allow the third party to use information for any other purposes without appropriate permission.
We respond to subpoenas, court orders, or legal process, or to establish or exercise legal rights or defend against legal claims.
We will transfer information about our customers if Nuvo is acquired by or merged with another company.
You may also want to take advantage of services and products offered by other companies through our wireless services, such as third-party network-aware applications or Web sites accessed through Nuvo Mobile Web. In those cases, you will be providing information to those companies directly, and information about you received by those third parties will be governed by their privacy policies, not this policy.
Ability to Update or Delete Information
If you have registered an account with us, you may request deletion of personally identifying information (if we have have collected any) by contacting our support team. You may pause the collection of information by selecting the “Pause” feature in your account settings. Please note that any information that we have obtained may remain in permanent archives or in backup storage for some period of time after a deletion request. This may be the case even though we will not use such information. Further, we retain call and other records consistent with legal requirements.
Personalization, Cookies, Web Beacons and Aggregate Data
This section identifies how Nuvo and third parties use Web technologies such as cookies and Web beacons, and identifies how your IP address may be seen or used as you use the Nuvo service. These technologies are generally used to improve or personalize a service in some way so that it is easier to use. Cookies are small text files placed on a computer's hard drive by a Web site when a customer visits that site. Cookies are used within the Nuvo service as follows:
Sites that customers visit while using Nuvo Mobile Web are controlled by separate companies, and their individual privacy policies will govern the information they receive from the cookie.
Nuvo may also place Web beacons on its site in conjunction with cookies to monitor how visitors are navigating and/or interacting with the site. A Web beacon is a small, sometimes transparent graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the user visiting the Web site or sending or responding to the e-mail. Web beacons are used within the Nuvo service as follows:
IP addresses are used in the Nuvo service as follows:
Customer Proprietary Network Information
Nuvo exercises reasonable efforts to ensure the confidentiality of CPNI. Nuvo may use customer CPNI to market additional communications and data products and services similar to the types currently purchased from us. Subject to your permission, Nuvo may contact you to market additional products and services that our partners and we sell.
Nuvo discloses customer CPNI as required by law (see "Information Sharing and Disclosure" above). And, to provide service, we may use and disclose CPNI to our agents and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes of providing service or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and will require the third party to implement safeguards to protect the confidentiality of the CPNI.
Confidentiality and Security
Nuvo works to safeguard your personally identifiable information. Nuvo limits access to personally identifiable information about our customers to personnel who we believe reasonably need to use that information to provide products or services to our customers or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about our customers. We use technologies to safeguard personal information including:
As with any Web site, the security of information also depends on the safe computing practices of its customers. We strongly recommend that all Nuvo customers:
Nuvo may update this policy from time to time if our practices change or if changes in the law require us to do so. We will notify customers about significant changes in the policy by sending a notice to the primary e-mail address specified in the Nuvo account or by placing a prominent notice on our site. By continuing to utilize our websites and/or services, you are agreeing that we may use and disclose information in accordance with those updates policies, including information we have previously collected. If you do not consent to those updated policies, you must cease use or our websites and/or services and must promptly notify us or, as appropriate, update your information preferences by logging in to your online account and using the tools we provide.
Questions and Suggestions
If you have questions or suggestions about this policy, you can contact us at: